• Check your internet connection is stable (should be able to access an encrypted site e.g. internet banking) and check the date and time together with time zone are set correctly on your device.

• Please check your email address is correct and your account has been activated (click here for help activating your account). Then try logging in again directly via our website: https://my.enotefile.com/login.

• Try resetting your password here: https://my.enotefile.com/forgotten-password.

• Try saving everything you have open, closing the browser you are in and restarting your device. Then refresh the page on your browser.

• Try logging in with another browser.

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